panicking about tickets

Posted: Wed Jul 30, 2008 1:25 pm Post subject: Re: panicking about tickets

for you both Cool

Melvin

Posted: Wed Jul 30, 2008 3:19 pm Post subject: Re: panicking about tickets

I got an even badder feelin' about all 'dis...

Posted: Wed Jul 30, 2008 4:19 pm Post subject: Re: panicking about tickets

Tony Says...T h i s i s a n o u t r a g e ! ! !

Posted: Wed Jul 30, 2008 4:29 pm Post subject: Re: panicking about tickets

how's it going everyone?, man this has been tense!
i hope ya'll without tickets get in without too much trouble! Very Happy

k8

Posted: Wed Jul 30, 2008 4:37 pm Post subject: Re: panicking about tickets

Our tickets havent arrived, spoke to Bristol tickets a few times, still no e-ticket either and now i cant get through to the ticket office. So looks like we will have to head down with no tickets and just hope that there will be someone on the gate to sort it out. Anyone else waiting for tickets?

Posted: Wed Jul 30, 2008 4:44 pm Post subject: Re: panicking about tickets

me mate

mine were bought thru Fw as a prezzy, so I don`t even have the order number anymore Sad

I did have it but since Sunrise it has got lost arrghh

I too am heading down on a wing n a prayer !!

Posted: Wed Jul 30, 2008 4:46 pm Post subject: Re: panicking about tickets

So does anyone have any idea what to do if your ticket hasn't turned up and you can't get in touch with anyone from BTS??

I have my tix but my mate (who's driving) doesn't have hers, she was told she'd need to get a form e-mailed to her, but has no computer access...so I said I'd sort while she's at work.

Now I'm lost....clueless and pretty pee'd off. There is no support provided for people without tickets, it's a shambles. Any advice would be appreciated as BTS are permanently engaged.

HELP

Posted: Wed Jul 30, 2008 5:19 pm Post subject: Re: panicking about tickets

oh crap!

Posted: Wed Jul 30, 2008 5:33 pm Post subject: Re: panicking about tickets

Oh crap indeed!! Well it seems she doesn't have a ref number either, she got tickets for sunrise over the phone.....at least she paid by card, we're trying to get an e-ticket as we speak, please keep everything crossed for us!!

And I managed to finally get through to BTS and they were helpful and still sounded quite upbeat!!

Posted: Wed Jul 30, 2008 5:36 pm Post subject: Re: panicking about tickets

mrs sweetapple. After lots of re-dialling I eventually got through to the ticket office! and at the same time they e-mailed the e-ticket.
Well its not really a ticket more like a letter from the ticket office with the customer reference and the royal mail reference... They also said that they will be sending out these letters throughout the night by e-mail.
The number is phoned was 0117 929 9008.
Hope you get sorted.

Posted: Wed Jul 30, 2008 5:43 pm Post subject: Re: panicking about tickets

If only it were that simple, they are now saying my friend has to buy a whole new ticket and they will refund her after. They say they did not receive her original letter (although it was sent recorded delivery) and even though she paid by card she still has to send all the copied receipts etc before she can have her refund......so she's paying twice.

I just hope that it's not such a struggle to get her refund, and a shame I couldn't help her out (she rescued me, my husband and my 7 month old son from Sunrise when no one else would help.

Posted: Wed Jul 30, 2008 6:57 pm Post subject: Re: panicking about tickets

Did your friend post the ticket back to them? and they are now saying, at this late stage, that they have never received it after telling her before that they would sent an e-ticket...?... Thats outrageous . I hope by some stoke of luck her replacement ticket turns up in the mornings post.... Otherwise try her luck at the gate, im sure there are plenty of people who will be doing just that!

Posted: Wed Jul 30, 2008 10:24 pm Post subject: Re: panicking about tickets

Hmmm, sounds like still a few people without theirs. Sad

Hope it works out people.

Posted: Thu Jul 31, 2008 12:03 pm Post subject: Re: panicking about tickets

I have no ticket, no e-ticket, can't get through to the ticket shop and they haven't answered my email...argh!

please please please can bristol ticket shop put some kind of instruction up here of what to do if we want to leave in 3 hours to arrive at 8pm at the train station...will there be people at the box office onsite to sort it out...or should i wait til tomoz - will that even make a diff - have my tix even been sent...??

anyone else out there risking it today?

this festie is more stressful than my work! something is v wrong here!!

Posted: Thu Jul 31, 2008 7:08 pm Post subject: Re: panicking about tickets

Hi everyone!!!
we ARE doing our v . best to get all emails and lost in posts sorted, if you still haven't recieved your tickets please email us - sales@bristolticketshop.co.uk with your order name and reference (if poss), to our knowledge we only have one outstanding lost in post as we are still locating their details.
Like I said we are doing our best, we are all sleep-deprived and zombified (lovely Zoe has not slept in about a week!!)
So please be patient if the phone lines are engaged.

Hopefully everyones emails have arrived successfully, email us back if not

If you have received them, have a fantastic time!!!

Lots of love
BTS

Posted: Sat Aug 09, 2008 5:32 pm Post subject: Re: panicking about tickets

CyberPurple wrote (View Post): › My concern is that I do not have access to my saved email folders on my pc as it is broken, (I am posting this from someone else's). I do not have my confirmation email because I saved it in a folder. I have checked my emails on my ISP website which allows me access to current emails but not saved ones as I use Thunderbird at home. I have printed off my account details from Bristol Ticket Shop which shows two order no's stating 'old order - deleted'. Are those the original order and the Big Chill swap and will that be sufficient to allow me entry? Mind you, I won't know because after today I have no access to a pc. Sounds like its all gone tits up for me Crying or Very sad

I appreciate that BTS have had a huge task, but I'm truly pissed off as I swapped my ticket as soon as I got back from Sunrise.

CP Confused

Mine were on the doormat when I got home. Thanks BTS from we of little faith. xxxxxxxxxxxxxxx